Last Updated: 28/09/2024
Aerotalon is an aviation operations platform & the proud proprietor of a digital platform dedicated to helping users discover, research, and book an array of services and activities through our online interface, API, or via websites integrated with our services. Collectively, these are referred to as our "Services". This Privacy Policy is designed to clearly explain our practices regarding the collection, usage, and processing of your information. Our goal is to present this information in a straightforward and transparent manner. This document also details your rights as a user, how to exercise these rights, and the proper channels for reaching out to us. We urge you to review this Privacy Policy meticulously to fully comprehend our stance and procedures regarding data privacy. Whenever you access our websites, mobile applications, or other online platforms such as affiliated partners' websites, applications, and social media—whether from a computer, phone, tablet, or similar device (herein referred to as a "Device")—it is implied that you have read and understood this Privacy Policy.
Information we collect & process
As you interact with our Services, we gather and process your information to tailor our offerings to your specific needs and interests. Some of this data is collected passively via our servers or through the use of cookies or similar tracking technologies. This information includes but is not limited too information about your web browser, IP address, geo location & time zone. We also accumulate information from a variety of sources, including directly from you, affiliated organizations, business partners, and other independent third-party sources. When you access our Services via a third-party website or visit third-party sites through our Services, these third-party websites may relay information about your usage to us. It's important to note that any data we receive from these third-party sites may be merged with the information you provide us directly.
We gather Device Information utilizing the technologies outlined below:
"Cookies": These are data files that are placed on your device or computer, often containing an anonymous unique identifier. For further details about cookies, including how to disable them, please visit http://www.allaboutcookies.org.
"Log files": These files keep a record of actions on the Site and gather data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels": These electronic files are employed to document information about your browsing behaviour on the Site.
The types of information we process may include:
- Personal and contact information, such as your name, weight, dietary requirements, pickup locations, phone number, postal address, and email addresses.
- Additional traveller information including name, weight, dietary requirements, pickup locations, email and phone
- Billing and payment details, including your bank account information, direct debit information, credit card number, card holder's name, expiry date, CVV/CVC code, and billing address.
- Documents that assist with your booking, travel, and planning.
- Account information linked to your booking and/or Aerotalon accounts, including your username and password.
- Information regarding your membership and booking history with Aerotalon and/or third parties using Aerotalon services.
- Geolocation data.
- Device information, for instance, when you accessed our Services and details about the Device used, such as IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers.
- Online activity data, including the pages you have visited, content and apps you have reviewed.
- Any additional information about yourself that you voluntarily disclose.
- Purchase and booking history.
- Your travel preferences.
- Communications when you reach out to Aerotalon and/or third parties using Aerotalon services.
- Information you have shared with other third-party companies for social media login purposes. This includes publicly accessible information, such as your name, age-range, and email addresses.
If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).
How do we use your personal information?
We strive to deliver relevant content and a personalized experience whenever you use our Services. To achieve this, we use your information in several ways.
This includes:
- Creating & Managing your account
- Fulfilling payments, credits, bookings & reservations (including processing your payment information, arranging for services to be provided with third parties, and providing you with invoices and/or order confirmations).
- Providing promotional programs such as discounts, contests, gift cards
- Communicating with you
- Screening customer information and payment information for potential risk or fraud including detecting and preventing money laundering, fraud, and security incidents, complying with legal obligations, and enforcing our terms of service
- Analysing your data to improve and enhance services provided
- Customizing your experience, including drawing inferences about your interests and preferences from your activity, and personalizing ads both on and off our website.
- Offer tailored recommendations and experiences
- Facilitating communication between you and our partners / affiliates
- Recording and monitoring your calls or interactions with us, such as communications with our customer service or sales teams, third party partners or tracking how you interact with our emails.
- Responding to your inquiries and feedback
- Resolving disputes or troubleshooting issues
Information Sharing
To facilitate our Services and processing bookings/reservations, it becomes necessary for us to engage service providers. Consequently, we may have to share your information with these service providers and certain other third parties, including our group of companies, under the following circumstances:
Our Group of Companies. We may share information with certain companies in our corporate family so we can provide you with information about products and services, both travel-related and others, which might interest you and to provide payment services. This sharing also allows us to better understand how you interact with the websites, apps and services of our group companies.
Suppliers / Third Parties utilizing Aerotalon. We share relevant information with suppliers used to facilitate our Services and Bookings/Reservations.
Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
Social Media Websites. When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.
Advertising Networks. We sometimes collect and share information about your interests with advertising networks and data aggregators. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a single location to opt out of ad targeting from member companies. To learn more about the Digital Advertising Alliance, please click here.
Fraud Detection Companies. Third parties may assist us by providing us with their fraud detection technologies.
Payment Processing Companies: Third parties may assist us by providing us with their payment processing capabilities
Other third parties, such as referring websites. We may share your information with other third parties, such as referring websites. These third parties can assist us in data collection, for instance, by managing certain features of our website or by helping deliver online advertisements that are tailored to your preferences. We may share audience segments and other data, such as hashed email addresses, with third parties for personalized advertising targeted at you. Additionally, other third parties may provide us with content, contract generation, management, and hosting tools. These third parties are only allowed to collect or access data necessary to perform their approved functions. When these third parties assist us solely in our data processing operations, we contractually obligate them to act on our behalf, thus categorizing them as data processors.
Please note that certain Device operating systems allow you to opt out of specific types of information sharing, including with certain advertising networks. You have the ability to modify your Device's privacy settings at any time to disable the feature that collects and shares location data. If you wish to limit such tracking, we recommend checking your Device's settings. However, please be aware that disabling location-sharing may impact certain features that we offer. If you have any queries about the privacy settings of your Device, we recommend reaching out to your Device's manufacturer or your mobile service provider for assistance.
We also provide anonymized data to a range of third party service providers including but not limited to
- HotJar
- Clarity
- Sentry.io
- New Relic
- Google Analytics & AdWords
- You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
- You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- You can read more about the HotJar Privacy Policy here - https://www.hotjar.com/legal/policies/privacy/
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Text Marketing
We are using a text messaging platform, which is subject to the following terms and conditions.
By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications and text marketing offers. Message frequency is recurring. Message and data rates may apply. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "Twilio Inc.", a United States company with office at San Francisco, California. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfil their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You may receive an additional text message confirming your decision to opt-out. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect any information from anyone under 13 years of age unless under extremely limited circumstances.
There may be instances where we need to collect personal information of infants or children as part of our Service, such as when it's necessary for a travel-related reservation. However, we will only gather such information if it is supplied by and with the approval of a parent or guardian. If we discover that we have processed a child's personal information without the valid consent of a parent or guardian, we will promptly delete that information.
Data Retention
We will keep copies of your information for our records indefinitely and copies may persist in any backups. You may ask us to delete this information at any time.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons and we are under no obligation to inform you of these changes. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices